Carla Kolbe

Carla is Head of the Department for Business Support which incorporates the Quality, Compliance, and Business Processing team. She is passionate about all things related to Customer Service,  Contact Centers and believes that our People are the key to delivering Exceptional Service to our Customers. Carla is well known for building loyal and engaged teams and is truly an engagement-led leader who has a "Pull" Leadership style as opposed to a "Push" one. A seasoned, Contact Centre operations and customer experience professional with six sigma and process management skills she is able to get to the core of performance challenges and able to provide in-depth, fact-based analysis as a catalyst to change. A real team player that can have fun at work without losing sight of the strategic imperatives.