The responsibility of Hope
Freedom Day in South Africa marks the beginning of a new era, a watershed moment that ended the institutionalized racism that denied basic human rights to the majority...
News & Insights
What Human Rights Day means to Millennials & GenZ.
To this generation, Human Rights Day signifies the day that South Africa held its first democratic election when Nelson Mandela was elected as its first democratic...
Mental Health month inspires hope for many
In no other time in recent history has the topic of mental health been more at the forefront of public conversation. And this is no surprise, coming out of a pandemic...
The cornerstone of living heritage
Boomerang’s values align with national celebration
On Saturday the 24th of September the people of South Africa celebrate Heritage Day, a public holiday on which we...
Boomerang SA thrives with diversity in the office environment
Diversity is a concept that comes to life in the South African situation in so many ways. Starting with the sheer biodiversity of our Cape flora (the legend goes that...
Boomerang SA CX-MEN Conference
One hat I wear as a coach is as a facilitator at Boomerang SA with an eye to coaching the contact centre agents on those all-important people skills that are so vital to...
Supercharge your sales team productivity
A motivated, efficient, and high-performing sales team is where the rubber hits the road in business. Punting the right product and monitoring with all the right...
Enhance Customer Retention: How to make Friends and Increase Profits
A bird in the hand, they say, is worth two in the bush. Well, there’s truth to the cliché or it would not have found its way into the compendium of useful human wisdom....
Outsource vs in-house
The burning question: do you outsource your contact centre and back office process functions, be it B2B or B2C telemarketing, inbound customer services or outbound call...
Cold Calling Guide: How to Close More Sales and Get Hung Up less
Cold calling continues to earn a seat at the strategy table, because it works. But, like good advice, cold calling is only effective if applied correctly. Let’s show you...
Transitions In The “New Normal” To Maintain Employee Wellness
Supporting employee wellness as a vital aspect of company policy has come into stark relief amid the global coronavirus pandemic. Many employees find themselves working...
COVID-19: A Good Temperature Check For Employee Well-being In The BPS Sector
Never has there been a more important time for employers to have their finger on the pulse of employee well-being than during the COVID-19 pandemic. This crisis and its...