With it being Women’s Month in South Africa, Women Advancement in the workplace is quite a hot topic and we’re getting into it. Speaking to Boomerang BPO’s new Head of HR, Jacqueline Kallis – HR Professional, we find out what career opportunities the BPO industry can offer to women in South Africa.

Jacqueline has over 18 years experience in HR and has some great insights to share with other women looking to grow in their careers.

Q1.      What kind of career growth opportunities are available in the BPO industry, and more specifically at Boomerang?

Boomerang as a globally recognized BPO, is committed to fostering diversity in the workplace which includes leadership development and career advancement of women in leadership.

Boomerang proudly advocates gender equality in the workplace, whereby close to 69% of employees are female and close to 12% are occupying middle/senior management roles.

These statistics echoes our commitment to women in leadership, to foster a more inclusive and innovative work environment, where everyone can thrive!

It is no wonder that Boomerang’s women leaders have received awards for their exceptional contribution in the company and the BPO Industry as a whole.

Q2. What type of skills, talents and resources do women typically add to the workplace?

Boomerang is of a strong opinion that women leaders contribute significantly to shaping an inclusive organisational culture and brings a stronger sense of collaboration, empathy, and innovation in the workplace, which are crucial in the fast-paced and competitive BPO industry.

Q3. What are some things Boomerang does to help women employees grow and reach their goals professionally?

At Boomerang we believe that women leaders serve as role models and inspiration for other women within the company.  Their success stories encourage aspiring female professionals to aim for leadership roles and break through any existing barriers.

Boomerang embarks on continuous coaching, mentoring and skills development opportunities with identified consistent top performers in the company.  We believe that our employees are our greatest asset, therefore invest as much as possible in fostering a learning culture with an opportunity to grow within the company rather than seek promotional opportunities elsewhere.  For this reason, Boomerang also launched its own Learning Academy, which provides classroom or self-study training on many different topics and subjects for all levels of skills.

Q4. Can you give any tips and advice for women who work in this industry?

The BPO industry is a dynamic and demanding environment, therefore the ability to adapt to rapid changes with resilience is one of the most important aspects.

It is imperative that you maintain a mindset of continuous learning and seek opportunities for development, which includes identifying mentors to soak up their experience and skills.

Perseverance will absolutely pave the road for women in achieving their career goals.

Most importantly to all the women out there, don’t be afraid to showcase who you are and your accomplishments.

Celebrate your success not just as a Woman; but as a worthy rival and advocate for Women’s Rights in the world of business!

About the team: https://boomerangbpo.com/about-us/