Human-Centred, High-Performance Customer Experience - Delivered from Cape Town, South Africa
At Boomerang BPO, we deliver world-class customer service outsourcing solutions to some of South Africa and the UK’s most customer-obsessed brands. From fast-scaling e-commerce retailers to regulated institutions we partner with businesses to provide seamless, multichannel customer support that enhances satisfaction, reduces costs, and scales with your business needs. We’re already helping many UK brands enhance customer satisfaction, increase lifetime value, and deliver service that feels like home.
20 Years Experience
Boomerang has a proven track record in Outsourced CX Delivery. Est. 2005
ISO-certified
Boomerang holds Quality Management & Information Security certifications
FSCA-Accredited
Boomerang is FSCA-accredited for handling insurance-related customer services
24/7/365 Multichannel Support
Boomerang will engage with your customers through their preferred channels and no query goes unanswered.
WHY UK BRANDS
CHOOSE BOOMERANG
With over two decades of proven experience across international markets, we’ve built a reputation for excellence by combining exceptional human talent, advanced technologies, and deep customer insight, all from our award-winning hub in Cape Town.
Whether you’re navigating seasonal demand, expanding into new channels, improving first-contact resolution or aiming to ace Trustpilot reviews – we’re the strategic partner to achieve your customer experience goals.
WHY UK BRANDS
CHOOSE BOOMERANG
With over two decades of proven experience across international markets, we’ve built a reputation for excellence by combining exceptional human talent, advanced technologies, and deep customer insight, all from our award-winning hub in Cape Town.
Whether you’re navigating seasonal demand, expanding into new channels, improving first-contact resolution or aiming to ace Trustpilot reviews – we’re the strategic partner to achieve your customer experience goals.
Seamless multichannel support
We offer full-spectrum customer engagement across the platforms your customers already use, with a human-first approach that makes every interaction feel effortless.
Engage with your customers through their preferred channels, be it voice, text, email, or webchat. We cover all bases to ensure no query goes unanswered. All channels can be integrated into a single view, giving your team insights and your customers a frictionless experience.
What makes our customer service outsourcing exceptional?
We tailor our services specifically for your business - no one-size-fits-all solutions
With over a decade of proven experience across international markets, we’ve built a reputation for excellence by combining exceptional human talent, advanced technologies, and deep customer insight, all from our award-winning hub in Cape Town.
At Boomerang, we redefine customer service excellence, ensuring your business thrives with unparalleled support. Our premium Customer Services are designed to elevate your brand’s customer engagement, efficiency, and satisfaction.
When you partner with Boomerang, you’re not just a client; you’re part of a community. We are proudly South African, with a global footprint and a commitment to creating meaningful connections. Our dedication to career development and community support ensures that our team is passionate, skilled, and ready to help your business succeed.
Ready to elevate your customer service experience? Join us and see the difference!
The Boomerang Promise
Outsourcing your customer services should be about creating better experiences for your customers.
Let’s co-create a service that surprises and delights.
OUR HAPPY CLIENTS
The Cape Town Talent Advantage
Cape Town is globally recognised as a top destination for English-speaking BPO delivery, and for good reason. Our people are skilled, service-oriented, and culturally aligned with UK audiences. We invest heavily in their training and wellbeing to ensure customer satisfaction is built into every call, chat, or message.
The Boomerang customer service experience starts at home where we employ on the most dedicated, trustworthy Brand Ambassador Experts (BAEs) to deliver top class services to discerning UK brands.
BUILT-IN QUALITY,BACKED BY COMPLIANCE
You deserve an outsourcing partner you can trust. We operate with the highest international standards, ensuring your brand and your customers are always protected:
ISO 9001
Certified Quality Management
ISO/IEC 27001
World-class Information Security
FSCA-Accredited Payments Handling
Regulated engagements
Smarter Customer Service Through Data and Automation
We don’t just deliver service, we deliver insights. Our customer analytics team uncovers patterns, blockers, and opportunities, helping you make better business decisions. At the same time, we work with you to find the right balance of automation and human interaction – reducing handling time, improving efficiency, and unlocking cost savings without sacrificing quality.
Smarter Customer Service Through Data and Automation
We don’t just deliver service, we deliver insights. Our customer analytics team uncovers patterns, blockers, and opportunities, helping you make better business decisions. At the same time, we work with you to find the right balance of automation and human interaction – reducing handling time, improving efficiency, and unlocking cost savings without sacrificing quality.
SCALABLE, AGILE, ALWAYS ON
From product launches to Black Friday peaks, we’ve helped UK brands scale rapidly without losing the human touch. Our operations are designed to flex with your needs, whether you require 5 BAES (agents) or 500, and our leadership team remains hands-on every step of the way.
FAQ
How secure is my customer data?
ISO/IEC 27001 frameworks, GDPR/POPIA compliance and PCI-DSS level-1 environment ensure rigorous protection of your business and client data.
Can we start with a small pilot?
Yes—minimum 10 seats for 90 days to prove the model before scaling.
Which channels do you cover?
Boomerang offers voice (inbound/outbound), email, live chat, WhatsApp, SMS and in-app messaging services.
What hours do you operate?
We offer 24/7 services with dedicated or shared shifts tailored to your SLA.