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    • B2B: Global Dog Food Manufacturer
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    • UK Retail: Meal Kit Unicorn
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logotype
  • Home
  • About
    • Who We Are
    • Join Our Team
    • News & Insights
  • Services
    • Digital Transformation
    • Customer Service
    • Customer Experience
    • Customer Acquisitions and Retentions
    • Human Resources Outsourcing
    • Quality Management and Compliance
  • Specialisations
  • Case Studies
    • B2B: Global Dog Food Manufacturer
    • Direct-to-Consumer: Flowers
    • E-commerce: Dog Nutrition
    • Insurance
    • Technology: 24/7 Parking Operator
    • UK Retail: Meal Kit Unicorn
Join Team
Contact
  • Home
  • About Us
    • Who We Are
    • Join Our Team
    • News & Insights
  • Specialisations
  • Services
    • Digital Transformation
    • Customer Service
    • Customer Experience
    • Sales and Acquisition
  • Case Studies
    • B2B: Global Dog Food Manufacturer
    • Direct-To-Consumer: Flowers
    • E-commerce: Dog Nutrition
    • Insurance
    • Technology: 24/7 Parking Operator
    • UK Retail: Meal Kit Unicorn
  • Contact Us
logotype
  • Home
  • About Us
    • Who We Are
    • Join Our Team
    • News & Insights
  • Specialisations
  • Services
    • Digital Transformation
    • Customer Service
    • Customer Experience
    • Sales and Acquisition
  • Case Studies
    • B2B: Global Dog Food Manufacturer
    • Direct-To-Consumer: Flowers
    • E-commerce: Dog Nutrition
    • Insurance
    • Technology: 24/7 Parking Operator
    • UK Retail: Meal Kit Unicorn
  • Contact Us

Outsource Your Call Centre.
Upgrade Every Customer Moment

Reduce operating costs, unlock world-class South African talent and boost revenue with Boomerang BPO’s multichannel contact-centre solutions.

Get A Quote

20 Years Experience In Outsourcced CX Delivery

ISO-certified data-security & GDPR / POPIA compliant

PCI-DSS-Ready Payments Handling

24/7/365 Multilingual Operations

THE BENEFITS OF WORKING WITHBOOMERANG

Boomerang BPO offers full stack BPO services mixing the perfect balance of technology and human centricity to keep our clients ahead of the curve and to deliver the best CX outcomes for our clients.

BPO Company South Africa - Digital Transformation

COST EFFICIENCIES UP TO 60%

By outsourcing your call centre needs to Boomerang you could create cost saving efficiencies up to 60%.

Customer Experience - Customer Services

NATIVE-LEVEL ENGLISH SPEAKERS

Create a seamless experience for your UK, US and global customers with our native-level English speaking consultants.

BPO Company South Africa - Customer Experience

RETENTION-DRIVE CULTURE

Our agents are incentivised on customer life-time value, not just Average Handle Time.

BPO Company South Africa - Digital Transformation

RAPID SCALABILITY

Add or remove agent seats in days, not months. Our scalable options allow your business to grow quickly or handle seasonal shifts with ease.

Customer Experience - Customer Services

DATA-LED OPTIMISATION

Make smart decisions driven by actionable data and analytics. Quickly know what is working and where service might be falling short.

BPO Company South Africa - Customer Experience

ENTERPRISE GRADE SECURITY & COMPLIANCE

ISO 27001, GDPR & PCI‑DSS controls safeguard data and your brand's reputation.

Get A Quote

Trust Your Customer Experience To Us Like These Clients

Woolworths
Absa
Sanlam
Liberty
1LIFE
freddiesflowers
gousto
royalcanin
justpark

OUR CORESERVICES

BPO Company South Africa - Digital Transformation

CUSTOMER SERVICE & EXPERIENCE

24/7 voice, email, chat services. First-contact resolution above 85 %.

BPO Company South Africa - Digital Transformation

CUSTOMER RETENTION & LOYALTY

Win-back campaigns, proactive save desks, churn analytics.

BPO Company South Africa - Digital Transformation

SALES &CUSTOMER ACQUISITION

Inbound conversion desks, outbound B2C/B2B telesales, lead nurturing.

BPO Company South Africa - Digital Transformation

HUMAN RESOURCES OUTSOURCING

Inbound conversion desks, outbound B2C/B2B telesales, lead nurturing.

Get A Quote

Our Happy Clients

“Today, we manage 50% of our customer service in-house and entrust the other half to Boomerang. They’ve truly become an extension of our business, and we couldn’t be happier with the results. We wholeheartedly endorse Boomerang as a trusted outsourcing partner. Their expertise, dedication, and seamless integration into our business have exceeded our expectations, and we believe they can do the same for any organization seeking a world-class outsourcing solution”.
John Doe
London-based flower delivery service

Great talent is hard to come by nowadays

Sky high global talent costs, churn-prone staff and fragmented channels make it hard to meet today’s customer service and experience expectations.

Every unanswered call or sluggish email response pushes an otherwise loyal customer straight to a competitor. Landing new customers often costs five times more than keeping the one you just lost, those small lapses quickly add up, leading to revenue bleed and reduced market share.

Skip The Struggle - Plug In To 20 Years of CX Expertise - Get A Quote Today

WHY SOUTH AFRICA?WHY BOOMERANG?

Global-ready Talent Pool

with neutral accent & strong cultural alignment to the UK & US.

Favourable GMT+2 time-zone

which means real-time overlap with UK business hours.

20 Years Experience

Proven since 2005—Boomerang evolved from a single captive centre to a multi-sector specialist serving insurers, utilities, tech & leisure brands.

Technology + People

In-house digital-transformation team layers workflow automation and insight dashboards on top of every programme.

PROVENRESULTS

Our partnership with a meal kit delivery service was founded on trust and has yielded significant advantages:

  • We maintained a high customer satisfaction ratings comparable to the UK team;
  • Flexibility to swiftly scale up staffing; Uninterrupted service during COVID-19 lockdowns across all channels;
  • A reliable offshore BPO partner aligned with our client’s ambitious growth plans.

Since the partnership with Boomerang our client has received the following awards:

  • 2021 Gold Winners
    • European Contact Centre & Customer Service Awards.
  • 2020 Gold Winner
    • European Contact Centre & Customer Service Awards.
Get A Quote

More Satisfied Clients

“From agents to team leaders, all the way through to management, Boomerang consistently demonstrates a problem-solving, can-do attitude that has been instrumental in shaping our business relationship. This positive attitude is a cornerstone of our partnership and sets the tone for our collaboration. The dedication of the Boomerang team is truly commendable. Their unwavering commitment to supporting us is evident in their hard work and their willingness to go the extra mile. When there’s a shortage of staff in a particular area, they don’t hesitate to step in and lend a helping hand. This level of flexibility and dedication is a testament to Boomerang’s ability to maintain a motivated, happy, and productive workforce."
John Doe
UK-based Tech Client

FAQ

How secure is my customer data?

ISO 27001 frameworks, GDPR/POPIA compliance and PCI-DSS level-1 environment ensure rigorous protection of your business and client data.

Can we start with a small pilot?

Yes—minimum 10 seats for 90 days to prove the model before scaling.

Which channels do you cover?

Boomerang offers voice (inbound/outbound), email, live chat, WhatsApp, SMS and in-app messaging services.

What hours do you operate?

We offer 24/7 services with dedicated or shared shifts tailored to your SLA.

READY TO ELEVATE YOUR CX ?
GET A QUOTE

Complete the form below to get your free, no-obligation quote today.

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Contacts

Boomerang HQ:
Maynard Mall,
Corner Wetton & Main Road,
Wynberg, Cape Town, 7708

PO Box 23567, Claremont,
7735, South Africa.

Phone SA: +27 021 673 8100
Phone UK: +44 020 3588 3233
Phone AUS: +61 272 018 707
Phone US: +1 226 009 471

info@boomerangsa.com

Services

Digital Transformation
Customer Service
Customer Experience
Customer Acquisitions and Retentions
Human Resources Outsourcing
Quality Management and Compliance

Downloads

PAIA Manual
Privacy Policy
Conflict of Interest
Complaints Procedure
Anti-Slavery Policy
Information Request Form

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