Outsource Your Call Centre.
Upgrade Every Customer Moment
Reduce operating costs, unlock world-class South African talent and boost revenue with Boomerang BPO’s multichannel contact-centre solutions.
20 Years Experience In Outsourcced CX Delivery
ISO-certified data-security & GDPR / POPIA compliant
PCI-DSS-Ready Payments Handling
24/7/365 Multilingual Operations
THE BENEFITS OF WORKING WITHBOOMERANG
Boomerang BPO offers full stack BPO services mixing the perfect balance of technology and human centricity to keep our clients ahead of the curve and to deliver the best CX outcomes for our clients.
OUR CORESERVICES
Our Happy Clients

Great talent is hard to come by nowadays
Sky high global talent costs, churn-prone staff and fragmented channels make it hard to meet today’s customer service and experience expectations.
Every unanswered call or sluggish email response pushes an otherwise loyal customer straight to a competitor. Landing new customers often costs five times more than keeping the one you just lost, those small lapses quickly add up, leading to revenue bleed and reduced market share.
WHY SOUTH AFRICA?WHY BOOMERANG?
Global-ready Talent Pool
with neutral accent & strong cultural alignment to the UK & US.
Favourable GMT+2 time-zone
which means real-time overlap with UK business hours.
20 Years Experience
Proven since 2005—Boomerang evolved from a single captive centre to a multi-sector specialist serving insurers, utilities, tech & leisure brands.
Technology + People
In-house digital-transformation team layers workflow automation and insight dashboards on top of every programme.
PROVENRESULTS
Our partnership with a meal kit delivery service was founded on trust and has yielded significant advantages:
- We maintained a high customer satisfaction ratings comparable to the UK team;
- Flexibility to swiftly scale up staffing; Uninterrupted service during COVID-19 lockdowns across all channels;
- A reliable offshore BPO partner aligned with our client’s ambitious growth plans.
Since the partnership with Boomerang our client has received the following awards:
- 2021 Gold Winners
- European Contact Centre & Customer Service Awards.
- 2020 Gold Winner
- European Contact Centre & Customer Service Awards.

More Satisfied Clients

FAQ
How secure is my customer data?
ISO 27001 frameworks, GDPR/POPIA compliance and PCI-DSS level-1 environment ensure rigorous protection of your business and client data.
Can we start with a small pilot?
Which channels do you cover?
What hours do you operate?
We offer 24/7 services with dedicated or shared shifts tailored to your SLA.
READY TO ELEVATE YOUR CX ?
GET A QUOTE
Complete the form below to get your free, no-obligation quote today.