How AI and Tech are shaping Contact Centre Operations
In today’s rapidly evolving technological landscape, artificial intelligence (AI) has revolutionised how the world works. In this interview with Boomerang’s Call Centre...
NEWS & INSIGHTS
South Africa: “Top Destination for Customer Service”
In the evolving global marketplace, businesses are increasingly recognising the value of exceptional customer service as a key differentiator. When it comes to providing...
Opportunities for women advancement in BPO
With it being Women’s Month in South Africa, Women Advancement in the workplace is quite a hot topic and we’re getting into it. Speaking to Boomerang BPO’s new...
Boomerang Rebrand: Future forward. Human-centred
Starting with just one client, three employees and big dreams in 2005, Boomerang has proven to be reliable and adept at providing world-class BPO services. When asked...
AI and Contact Centres Working in Harmony
In the context of customer experience and contact centres, artificial intelligence (AI) and human agents should not be seen as competitors, but as partners.Why not...
10 years of changing lives with 1Life Insurance
Client Spotlight: 1Life Insurance, our client embarked on their journey in 2006, fuelled by a vision to revolutionise the insurance industry in South Africa. The aim for...
Youth unemployment and the BPO Sector
The disconcerting reality is that while half of South Africa’s population is under the age of 30, a mere 40 percent of people between the ages of 15 and 25 are employed....
South Africa booming with BPO jobs for youth
The Boomerang Open Day event was aimed at unemployed youth, says Farhaana Safar, Campaign Manager and Recruitment Specialist at Boomerang. It is a key focus area for...
AI in Contact Centres
Artificial Intelligence in Contact Centres is unleashing the Power of Sentiment Analysis. Artificial Intelligence (AI) has catapulted itself into our world, and swiftly...
The Best Coffee in Cape Town: Meet Barista Charles
Nulyfe Coffee Co use their uniquely named coffee beans: UNIEKE BLEND.One thing that can certainly be said about Boomerang CEO Rob Joubert, is that he appreciates a...
The responsibility of Hope
Freedom Day in South Africa marks the beginning of a new era, a watershed moment that ended the institutionalized racism that denied basic human rights to the majority...
What Human Rights Day means to Millennials & GenZ.
To this generation, Human Rights Day signifies the day that South Africa held its first democratic election when Nelson Mandela was elected as its first democratic...