Opportunities for women advancement in BPO
With it being Women’s Month in South Africa, Women Advancement in the workplace is quite a hot topic and we’re getting into it. Speaking to Boomerang BPO’s new...
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Meaningful People Connections
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BUSINESS PROCESS OUTSOURCER SPECIALISING IN
CUSTOMER EXPERIENCE
AND CONTACT SOLUTIONS
Welcome to Boomerang, where we blend technology, talent and passion to deliver Business Process Outsourcing (BPO) and Customer Experience solutions. Founded in 2005 in Cape Town, South Africa, we’ve grown into a globally recognized provider in the BPO sector, offering a suite of services designed to give your business a competitive edge.
Transform Your
Business Today.
Don’t let the complexities of customer service and backend operations hold your business back. Partner with Boomerang for world-class Business Process Outsourcing and Customer Experience solutions that drive growth and enhance customer satisfaction.
ALL THE CX YOU NEED
Full stack BPO services ensure you’re not missing out. The perfect balance of technology and human centricity to keep our clients ahead of the curve and to deliver the best CX outcomes for our clients.
Full stack BPO services ensure you’re not missing out. The perfect balance of technology and human centricity to keep our clients ahead of the curve and to deliver the best CX outcomes for our clients.
Services include:
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TECHNOLOGY
Optimising customer support for Global parking management company
INSURANCE
A decade of customer-centric insurance solutions
GLOBAL DOG FOOD MANUFACTURER
A quest for cost efficiency and AI enablement
E-COMMERCE: DOG NUTRITION
A client connection for the love of dogs
DIRECT-TO-CONSUMER: FLOWERS
London-based flower delivery subscription service
MEAL KIT DELIVERY SERVICE
Client delivers meals, Boomerang delivers the smiles
Boomerang Rebrand: Future forward. Human-centred
Starting with just one client, three employees and big dreams in 2005, Boomerang has proven to be reliable and adept at providing world-class BPO services. When asked...
AI and Contact Centres Working in Harmony
In the context of customer experience and contact centres, artificial intelligence (AI) and human agents should not be seen as competitors, but as partners.Why not...
10 years of changing lives with 1Life Insurance
Client Spotlight: 1Life Insurance, our client embarked on their journey in 2006, fuelled by a vision to revolutionise the insurance industry in South Africa. The aim for...
Youth unemployment and the BPO Sector
Writer: Bob Jean-JacquesThe disconcerting reality is that while half of South Africa’s population is under the age of 30, a mere 40 percent of people between the...
BPO booming with job opportunities for the youth
The Boomerang Open Day event was aimed at unemployed youth, says Farhaana Safar, Campaign Manager and Recruitment Specialist at Boomerang.It is a key focus area for...
AI in Contact Centres
Artificial Intelligence in Contact Centres is unleashing the Power of Sentiment Analysis. Artificial Intelligence (AI) has catapulted itself into our world, and swiftly...
Meet Charles the barista who makes the best coffee in Cape Town
Nulyfe Coffee Co use their uniquely named coffee beans: UNIEKE BLEND.One thing that can certainly be said about Boomerang CEO Rob Joubert, is that he appreciates a...
The responsibility of Hope
Freedom Day in South Africa marks the beginning of a new era, a watershed moment that ended the institutionalized racism that denied basic human rights to the majority...
What Human Rights Day means to Millennials & GenZ.
To this generation, Human Rights Day signifies the day that South Africa held its first democratic election when Nelson Mandela was elected as its first democratic...
Mental Health month inspires hope for many
In no other time in recent history has the topic of mental health been more at the forefront of public conversation. And this is no surprise, coming out of a pandemic...
The cornerstone of living heritage
Boomerang’s values align with national celebration
On Saturday the 24th of September the people of South Africa celebrate Heritage Day, a public holiday on which we...