And we have Lift off! Boomerang is born at the Peninsula Hotel with 3 brave dreamers, one kettle, and a vision.
We go “captive” First big gig in hospitality loyalty
Serving 5-star guests for a leading African hotel group.
Retaining Guests. They just Boomerang back!
FSCA Licence granted and insurance sector opens up
Hustle and growth year and making lots of sales
Crowned Top External Contact Centre for Liberty Life.
Another year of growth and momentum and adding more “BAEs” to the Boomerang family.
Top External Contact Centre for Liberty Life… again. Consistency is our middle name.
Expanded our client base, team, and snack cupboard.
We levelled up with new services, new clients, and new dreams.
Prepping for bigger things. The calm before the accreditation storm.
ISO9001 accreditation. Proving that quality isn’t just what we do, it’s who we are.
Office Expansion Phase 2 at Maynard Mall. More space for more smiles.
First international customer services client won! (Still with us in 2025. Now that’s loyalty.)
ISO27001 accreditation. Data security so tight. Its like Fort Knox.
COVID hit, but we didn’t skip a beat. Work From Home enabled.
Planted our flag in the UK. Hello, London!
AI enablement through strategic partnerships. Future forward human centred.
Rebrand magic. Same heart, but fresh new look
20 years of meaningful connections. Here’s to the next 20!
Thank you on behalf of myself and our customers, you do an amazing job every single day of the week delivering amazing experiences to our customers and you always do it with such a positive attitude. Congratulations on a massive 20 year milestone, enjoy the celebrations, you genuinely deserve it.
I would like to thank everybody involved in our relationship. I feel like we've made really good progress over the past few months, we've made lots of great improvements, thank you for being so collaborative and open to change and working with us to get exactly what we need out of our relationship. The team have made a great difference and we really appreciate your support. Thank you very much.
I love the working environment that you've created and the positivity. Calling your collegues "BAEs" is just the greatest thing ever, and I really lovey the hunger and desire your team have fixing problems for us. And also being able to communicate with our customers. We're really really lucky to have such a strong working relationship, and we've seen improvements year on year to the service that we've provided and the cooporation we have with our customers, so thank you to the Boomerang team for such great work and I really look forward to the next year, or 20 years of our relationship.
I would discribe my experience working with the team at Boomerang as supportive and emensly rewarding, being together through the good and the best times and whitnessing their growth. How can one not respect and absolutey admire individual loyalty, the lowest turnaroud experirnece of staff. Witnessing agents growing into managers over a decade, seeing a partner grow probably exceeding 1000 staff in no time, the partnership has been nothing short of meaningful and fullfilling, and if I have contributed in the smallest of ways, what a privilage it has been this far.
Working with Boomerang has been a fantastic experience, you are all so friendly, you're amazing, your work ethic is fantastic and just thank you again for everything that you do.
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